Shipping policy

# Shipping Policy — SÄSSY (Sassy Clothing)

 

*Last updated: 2026.08.06*

 

## 1. Order Processing Time

 

Most SÄSSY items are made to order (print-on-demand / embroidered on demand). Please allow:

 

- **Processing time:** [2–7] business days before your order ships (varies by product — beanies, joggers, and tees may have different production times)

- You'll receive a **shipping confirmation email with tracking** as soon as your order leaves our fulfillment partner

 

Orders are not processed or shipped on weekends or public holidays.

 

## 2. Shipping Destinations & Rates

 

We currently ship to:

 

- **Hungary** — [Rate/Free threshold]

- **European Union** — [Rate/Free threshold]

- **Rest of world** — [Rate, if applicable]

 

Exact shipping costs are calculated at checkout based on destination, weight, and shipping method chosen.

 

## 3. Estimated Delivery Times

 

| Destination | Processing Time | Shipping Time | Total Estimated Delivery |

|---|---|---|---|

| Hungary | [2–7] business days | [2–4] business days | [4–11] business days |

| EU | [2–7] business days | [4–8] business days | [6–15] business days |

| Rest of world | [2–7] business days | [7–20] business days | [9–27] business days |

 

These are estimates, not guarantees. Delays can occur due to customs processing, carrier delays, weather, or high order volumes (e.g., during sales or holidays).

 

## 4. Order Tracking

 

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive it.

 

## 5. Customs, Duties & Taxes (Non-EU Orders)

 

For orders shipped outside the EU, your order may be subject to import duties, taxes, and customs clearance fees charged by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We have no control over these fees and cannot predict their amount.

 

## 6. Lost or Stolen Packages

 

We are not responsible for packages that are lost, stolen, or delayed after being marked "delivered" by the carrier. If your tracking shows delivered but you haven't received your package:

 

1. Check with neighbors and around your property

2. Contact the local carrier/post office with your tracking number

3. Contact us at **sassy.clothing.support@gmail.com** and we'll help investigate

 

If a package is confirmed lost in transit (not delivered), we will send a replacement or refund at our discretion.

 

## 7. Incorrect Address

 

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error, contact us at ** sassy.clothing.support@gmail.com ** immediately — we can only make changes before the order enters production/fulfillment.

 

## 8. Split Shipments

 

If your order contains multiple items, they may ship separately and arrive in different packages, especially if fulfilled through different production partners. You will not be charged extra for split shipments, and you'll receive tracking for each package.

 

## 9. Damaged in Transit

 

If your package arrives visibly damaged, please photograph the packaging and item and contact ** sassy.clothing.support@gmail.com ** within 7 days of delivery. See our [Return & Refund Policy] for how we handle damaged items.

 

## 10. Contact Us

 

Questions about your shipment? Reach us at:

 

**Email:** sassy.clothing.support@gmail.com

**Address:** Lakhegy Rákóczi Utca 3