Refund policy

# Return & Refund Policy — SÄSSY (Sassy Clothing)

*Last updated: 2026.08.06*

Thank you for shopping with SÄSSY. This policy explains your rights to return items, how refunds work, and how to request them. It's written to comply with EU consumer protection law, including the right of withdrawal under Directive 2011/83/EU as implemented in Hungary.

## 1. Your Right to Cancel (14-Day Withdrawal Right)

If you are a consumer shopping from within the European Union, you have the right to withdraw from your purchase within **14 calendar days** of receiving your order, without giving any reason.

- The withdrawal period expires 14 days after the day you (or a third party you named, other than the carrier) receive the last item in your order.

- To exercise this right, you must inform us of your decision before the 14-day period ends by emailing ** sassy.clothing.support@gmail.com ** with your order number, or by using the return form link at the bottom of this page.

- You do not need to return the item within those 14 days — you only need to notify us. Once you've notified us, you have a further **14 days** to send the goods back.

### Exceptions to the Right of Withdrawal

Under EU law, the right of withdrawal does **not** apply to:

- Goods made to your specifications or clearly personalized (e.g., items with custom embroidery, custom text, or a design created specifically for you)

- Sealed goods that were unsealed after delivery and are not suitable for return for health/hygiene reasons

Because many SÄSSY products are made to order (print-on-demand), personalized or made-to-order items are generally **final sale** unless faulty or defective. This is called out on the relevant product pages.

## 2. Standard Returns (Non-Personalized Items)

For eligible, non-personalized items, you may return them within **30 days of delivery** for a refund or exchange, provided:

- The item is unused, unworn, and in its original condition

- Original tags are still attached

- The item is in its original packaging where possible

**How to start a return:**

1. Email **sassy.clothing.support@gmail.com** with your order number and the item(s) you'd like to return

2. We'll send you return instructions and the return address

3. Pack the item securely and send it back

4. Once we receive and inspect it, we'll notify you of the approval or rejection of your refund

## 3. Refunds

- Once your return is received and inspected, we will notify you by email

- If approved, your refund will be processed to your original payment method within **14 days**

- We may withhold reimbursement until we have received the goods back, or you've supplied evidence of having sent them back, whichever is earlier

- Original shipping costs are non-refundable, except where the return is due to our error (wrong or defective item) or as required by law

**Return shipping costs** are the customer's responsibility unless the item arrived damaged, defective, or incorrect.

## 4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within **7 days of delivery** at ** sassy.clothing.support@gmail.com ** with:

- Your order number

- Photos of the damaged/incorrect item and packaging

We will offer a free replacement, reprint, or full refund (including original shipping cost) at no charge to you. You will not need to pay for return shipping in this case.

## 5. Exchanges

We currently only replace items if they are defective, damaged, or the wrong size/item was sent due to our error. If you need a different size or design, please request a return/refund and place a new order.

## 6. Non-Returnable Items

- Custom or personalized products (e.g., embroidered or custom-printed pieces made specifically to your order)

- Gift cards

- Items returned without prior authorization from us

- Items showing signs of wear, washing, or damage not caused by us

## 7. Late or Missing Refunds

If you haven't received a refund yet:

1. Check your bank account again

2. Contact your card issuer — it may take some time before your refund is officially posted

3. Contact your bank — there is often processing time before a refund shows

4. If you've done this and still have not received your refund, contact us at ** sassy.clothing.support@gmail.com **

## 8. Alternative Dispute Resolution

If you are unhappy with how we've handled a complaint, you may use the EU's Online Dispute Resolution platform: **https://ec.europa.eu/consumers/odr** or contact the Hungarian conciliation body (Békéltető Testület) with jurisdiction over Lakhegy, Zala.

## 9. Contact Us

**SÄSSY (Sassy Clothing)**

Email: sassy.clothing.support@gmail.com

Address: Lakhegy Rákóczi Utca 3

Phone: +36 30 797 8877

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### Model Withdrawal Form (optional — for customers to fill in)

To: SÄSSY (Sassy Clothing), Lakhegy Rákóczi Utca 3, sassy.clothing.support@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

_______________________________________________

Ordered on: _____________ Received on: _____________

Name of consumer: _______________________________